Refund policy

30-day refunds

You have 30 days from the day your order is delivered to request a refund, including if you simply change your mind. You do not need to justify a change of mind.

No return shipment required

For orders placed while this policy applies, eligible refunds do not require you to send the item back. Emberly covers the cost of this arrangement. There is no return-postage charge, restocking fee or administration fee.

Do not send a parcel to our business address or to an address on the original packaging. You do not need to buy a return label.

How to request a refund

Email contact@emberlywatch.com within 30 days of delivery with your order number and the item concerned. If an item arrives damaged, faulty or incorrect, include photos of the item and packaging to help us understand the problem. We may ask for information needed to identify the order or assess the reported issue.

Condition of the item

For a change-of-mind request, the item must be unused, with its original packaging and accessories. The unused-condition requirement does not apply if an item arrives damaged, faulty or incorrect. You will not be asked to send the item back under this policy.

Refund timing

We will review your request and issue an eligible refund within 5 business days after receiving your request and the information needed to identify your order and assess the issue. We will let you know if information is missing.

The refund is the amount actually paid for the affected item, taking any discount into account, and is issued to your original payment method. We do not deduct return, restocking or administration fees.

After we issue a refund, your bank or card issuer typically takes a further 5–10 business days to post it to your account. This bank processing time is separate from Emberly's processing time. Business days are Monday to Friday, excluding US public holidays.

Order cancellation

You can cancel an order free of charge as long as it has not shipped. Email us as soon as possible. Once the parcel has left the warehouse, the refund procedure above applies after delivery.

Orders already placed keep the rights promised when purchased. A later change to this policy will not remove the no-return arrangement from orders placed while it applies.

Business information

Emberly is operated by Neatky LLC, a Wyoming limited liability company.

Principal business address:
1309 Coffeen Avenue STE 20237
Sheridan, Wyoming 82801
United States

This business address is not a customer return centre. Please contact us about your order instead of sending a parcel.

Customer support: contact@emberlywatch.com or our contact form.