Frequently asked questions
Useful details before you choose a model, and a way to reach us if you need more help.
What does a watch winder do?
A watch winder moves an automatic watch while it is not being worn. Choose a program that follows the guidance for your particular movement, including rotation direction and turns per day. A winder does not wind a conventional manually wound watch or replace a quartz watch's battery.
How do I choose the right model?
Start with the number of watches you want to wind or store, their size, and the space available. Check the exact variant, capacity, dimensions, materials and power requirements shown on the product page. If a specification is missing, contact us before ordering. Do not assume every model has independent controls or the same winding programs.
Explore watch winders, watch boxes or travel cases.
Will a winder work with my watch?
Compatibility depends on the movement, the winder's documented programs and the physical fit of your watch. Check your manufacturer's instructions for the exact watch reference.
Are watches included?
No. Watches in the photographs illustrate how the accessories are used. Each product page describes the item for sale and the available options.
What does “Selected by Emberly” mean?
It means the item is part of our watch-accessory selection. The Emberly signature in our images is a visual presentation, not a logo or engraving on the product.
What does US delivery cost?
Standard US delivery is free and included in the product price. Available delivery options are shown at checkout. Read our shipping policy for the full conditions.
Will I have to pay import charges?
Emberly covers import duties, import taxes and customs-clearance charges for all products delivered to the United States. If a carrier or customs office requests payment, email contact@emberlywatch.com with your order number and the charge notice before paying, so we can review it with you. If you have already paid, send us the receipt; we will reimburse the covered import charges.
These import charges are separate from US sales tax, which may be calculated at checkout.
How long does delivery take?
These estimates run from order to delivery and include processing:
- Solo, Piano and Studio: 5–10 days.
- Orbit, Cabinet Duo, Lumen and Ash: 5–12 days.
- Cube, Gallery, Heritage, Voyage, Nomad and Grey Valet: 6–14 days.
- Linden: 7–18 days.
- Rowan: 7–19 days.
These are estimates, not guaranteed arrival dates or maximum delivery times; some orders take longer. Availability, customs checks, public holidays and carrier delays may extend delivery. Check the product page and shipping policy, and contact us before ordering if you need an item by a particular date.
How do I track an order or report a delivery problem?
We provide the available tracking details after dispatch. If tracking stops updating, the estimated window has passed, or a parcel is marked delivered but cannot be found, email contact@emberlywatch.com with your order number.
Can I return an order?
You can request a refund within 30 days of delivery, including if you change your mind. Email contact@emberlywatch.com with your order number and the item concerned. For a change of mind, the item must be unused, with its original packaging and included accessories. You do not need to justify a change of mind.
We review each request and may ask for reasonable information needed to identify the order and assess the issue. A refund is not automatic when a request is submitted. The unused-condition and original-packaging requirements do not apply to a damaged, faulty or incorrect item. Photos can help us assess a problem; if you cannot provide them, contact us to discuss another way to assess your request.
Eligible refunds are handled remotely. Under our current policy, a physical return is not required. Do not send a parcel to our business address or to an address on the original packaging. There are no return-shipping, restocking or administration fees. Orders already placed retain the rights promised at purchase; any physical-return requirement is waived for an eligible request under an earlier policy. Read the full refund policy.
When will I receive my refund?
We assess your request and issue an eligible refund within 5 business days after receiving your request and the reasonable information needed to identify the order and assess the issue. We will tell you if information is missing. We refund the amount actually paid for the affected item, taking discounts into account, plus applicable tax collected on that item, to your original payment method. Your bank or card issuer may take a further 5–10 business days to post it.
How do I use the welcome offer?
Open the welcome offer and subscribe to the Emberly newsletter. Confirm your subscription using the link in the first email you receive. After confirmation, we will send a second email with your 10% offer, the code and an “Apply my offer” button that takes you to your cart.
Use the same confirmed newsletter email at checkout, including when paying with an express wallet. Shopify checks customer eligibility before payment. Confirm that the 10% discount appears in your final total before placing your order.
One use per customer on The Emberly Collection. Grey Valet is excluded. This offer cannot be combined with other discounts. You can unsubscribe from emails at any time.
Unlock 10% off. Already confirmed? You can also apply your offer.
Do I need an account to order?
No. You can check out as a guest.
Who operates Emberly?
Emberly is operated by Neatky LLC, a Wyoming limited liability company. We are independent and are not affiliated with, endorsed by, or an authorized dealer of the watch brands referenced on our site. You can find our business details in Company information.
How can I contact you?
Email contact@emberlywatch.com or use the contact form. If your question concerns an order, please include its order number.